Cancellation/rescheduling of bookings

Booking is binding and when you have received our confirmation the following conditions are known and accepted.

All cancellations/reschedules must be communicated with and confirmed by us.

Cancellations/reschedules received less than 30 calendar days before course start are charged with 50% of the price + non-refundable travel costs.

Cancellations/reschedules received less than 14 calendar days before course start are charged with 100% of the price + non-refundable travel costs.

Invoicing

We normally invoice the course directly after completion. Payment terms 30 days net. If not otherwise agreed, the travel cost are invoiced as the actual cost plus an environmental fee, as well as the number of certificates and excess number of participants.

Course certificates

If you have ordered certificates of attendance, we need a participant list.

NOTE. The list may not be handwritten. For the prevention of misspelled names, we prefer to get the names in a computer file (e.g. Word or Excel).

The PDF certificates are delivered by email as a single file for you to distribute to the participants.

In accordance with our procedures for managing and protecting personal data, we save participant information for 5 years after the course date. Should you have lost your certificate, we can recreate it for an administrative fee of 15 Euro.

This is only applicable if individual certificates were included in the order and the name must be on our archived attendance list.

If you wish to order a certificate on behalf of another person, we require a request from the person concerned due to GDPR.